Condizioni generali di trasporto Anek Lines
Di seguito si riportano le condizioni generali di trasporto della compagnia ANEK LINES
CONDIZIONI GENERALI PER IL TRASPORTO PASSEGGERI E VEICOLI
Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties andPassengers, their luggage and accompanied vehicles are carried subject to the International Treaties andConventions and the general conditions of carriage (collectively referred to as “General Terms and Conditions”)as these conditions were determined by “ANEK – SUPERFAST JOINT VENTURE” (hereinafter referred to as “theCompany”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death,illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms andConditions of carriage of the Company are available upon request.Timetables – FaresFares and timetables listed in the catalogue of the Company are based on conditions existing at the time ofprint. If any conditions should change after the time of print, the Company reserves the right to make changesto the timetable, the fares and the routes or to refrain from contractual obligations without prior notice. TheCompany however is not liable for any damages resulting thereof. The aforementioned conditions include anykind of unforeseeable circumstances like an increase in fuel prices or currency fluctuation. In the unlikely eventthat contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. TheCompany cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusualweather conditions. Schedules are subject to change without prior notice.Reservation RequirementsIn compliance with international SOLAS regulations and EU Law, passengers are required to supply the followinginformation during reservation: Name and Surname, Gender, Date of birth, Nationality, Contactphone number or email address, Type and Registration number of vehicle (if applicable), ), Type ofIdentification (ID card, passport or other), Identification Number (ID card, passport or other).Ticket ValidityTickets are valid for one year from the date of issue (not print or reservation) except for tickets withspecial fare that have restricted validity. A ticket is not transferable unless otherwise provided by law. The personallowed to travel is the person named on the ticket (passage contract). Change of a passenger’s name andsurname on an issued ticket is not acceptable. The Company reserves the right to request passengers to presentvalid identification documents before travelling and will not be held liable if a passenger -other than the personentitled to travel under a ticket- who has presented identification documents to the Company corresponding tothe passenger named on the ticket has travelled and/or has been reimbursed.Exchange RateThe fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.Cancellations – RefundsCancellations can be made at the travel agency, port agency, Premium Sales Agent or at the officesof the Company where reservation and payment were made. Depending on the time of cancellationand in relation to the travel date, the following amounts are refunded:• A 100% refund, up to 22 days prior to departure.• A 80% refund, from 21 days up to 8 days prior to departure.• A 50% refund, from 7 days to 24 hours prior to departure.• The Company has no obligation to refund in case of cancellations made less than 24 hours prior toship’s departure or if the passenger does not report at check-in.• In the event of a partial cancellation of a round trip of which one crossing has been completed,the passenger will be refunded as above (based on the time of cancellation) for the crossing thatis not completed.• In the event of a whole cancellation of a round trip, the passenger will be refunded as above(based on the time of cancellation).• Above refund policy is not valid to tickets issued with a special offer (e.g. Early Booking). In suchcases, the cancellation terms of the offer are applicable.Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hoursprior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted toopen date or to another departure date is considered as the date of cancellation and the refund iscalculated in relation to the original travel date.A request for refund must be made in writing. Cancellations and refunds can only be settled through thetravel agency, Premium Sales Agent or offices of the Company, where tickets were issued. Refunds for expiredtickets are not possible. Port Agencies may cancel a ticket once check-in has been finalized but cannot refundmoney. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at anintermediate port, unless the interruption is due to illness, accident or force majeure.Open TicketsAn open return date ticket, originally issued as open, not converted to open, is valid for one yearfrom the date of issue (not print or reservation) and is refunded, if cancelled, with a 100% refund,provided that the cancellation request is made before its expiration. A ticket converted to opendate ticket is valid for one year from the date of issue (not print or reservation) of the initial ticketand, if cancelled, it is refunded according to the cancellation policy of the initial ticket. Passengerswith an open return ticket must reserve their return journey well in advance through the travelagency, Premium Sales Agent, port agency or the offices of the Company, where reservation andpayment were made. Open return fares are always calculated based on the low season fare. In theevent that a passenger travels in shoulder or high season or during a period in which a new tariffis in force, then the difference between the current and the pre-paid fare has to be paid by thepassenger. Reservation takes place according to availability. The Company cannot always securethe reservation of the passengers on their desired travel dates or accommodation type. Alternativetravel dates or accommodation types may be offered.Lost TicketsIn case of a lost ticket, the passenger must immediately notify the issuing travel agent, Premium Sales Agent,port agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valididentification at the port of departure. Note: At check-in, all passengers must provide a valid identification cardor passport.DiscountsFollowing passengers are entitled discounted fares: a) infants, b) children, c) senior citizens, d) students, e)youths f) members of specific automobile associations & camping clubs, g) Aneksmart or Seasmiles loyalty clubmembers. Valid proof that passengers are entitled discounted fares should be presented upon reservation andduring check-in. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.Group RequestsGroup fares can be requested through the Company, travel agencies and Premium Sales Agents. A group consistsof minimum 16 passengers. For the period from 15/07 until 15/09 a group consists of minimum 20 passengers.Unaccompanied ChildrenThe Company does not accept reservations for children under 15-years of age who are not accompanied byadults. Reservations for young people between 15 to 18-years of age can be accepted upon specific writtenpermission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available atthe offices of the Company (Customer Service, tel.: +30 210 89 19 010, e-mail cs.adriatic@superfast.com forSuperfast Ferries vessels and tel.: +30 210 41 97 470, e-mail customerservice@anek.gr for Anek Lines vessels).Disabled passengersOn board our vessels there are specially designed cabins with easy access and operation to accommodatedisabled passengers. Due to a limited number of such cabins, it is necessary to reserve in advance. For furtherassistance, please call the Customer Service Direct Line.PetsOn board our vessels there is a number of kennels available, which are necessary to be booked in advance.Furthermore, there is a limited number of cabins available for pet carriage. It is also necessary to reserve thesein advance. Unaccompanied pets are not acceptable. Owners or guardians are required to have their pet’svalid health documents with them while travelling (EU citizens are additionally required to have their EU PetPassport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document ismandatory. For more information, please always check with your veterinary and your local travel agent. Pets arenot allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked campingon board), while access to the vehicle deck is forbidden during crossings. While walking on the open decks, petsare required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner orguardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws andregulations related to the above.Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals toany third party. Excluded from the above-mentioned restrictions are animals that guard and assist people withdisabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals.Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company.For more information, passengers should contact the Customer Service department of the Company.Camping on BoardCamping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or acamper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper mayhinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book wellin advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictlyforbidden. Please pay special attention to the camping on-board instructions available on board. Camping onboard is permitted for clients traveling with vehicles officially registered as camping vehicles, campers andcaravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that arenot registered as camping vehicles will not be permitted for camping on board and clients will be denied accessto the open deck.Meals & DrinksMeals and drinks are not included in the price of the ticket.Personal BelongingsPassengers may hand in their valuables for safekeeping at Purser’s Office, if their total value does not exceed500€. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins.Please, report the loss of any personal item to the Reception Desk on board during the voyage or call theCustomer Service Direct Line. Personal belongings that have been left in vehicles will not be accessible duringthe voyage since entry to the garage is prohibited after ship’s departure.Boarding Procedure / Entry RegulationsDue to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security)code, all passengers are kindly required to proceed to the embarkation area, at least 3 hours prior to thescheduled departure time. All passengers are required to present their boarding card, a valid passport or ID,their vehicle’s license as well as any valid document that proves that they are entitled discounted tickets (ifthey have such tickets) during check-in and to the vessel’s authorized personnel. The Company reserves theCompany’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge,does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In theevent of a fine being imposed on the Company by the immigration office, the amount will be charged to thepassenger who failed to provide the proper legal documents. The Company cannot be held responsible in theevent that authorities prevent a passenger from continuing his/her journey. In the event of immigration officialsrefusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We wouldrecommend that citizens of all states contact the appropriate consulate for details. Infants and children alsorequire official documents of identification. All persons and all items brought on board the Vessel are liable to besearched. Persons refusing to comply with this demand shall be denied access on board and will be reported tothe appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure,he/she must take all their carrying luggage and/or vehicle. In the case of vehicles of all kind, please bear in mindthe possibility of you being unable to remove them from the vessel’s garage due to their pre-arranged parkingpositions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materialsis strictly prohibited.Currency on boardThe currency used on board is Euro. ATM cash points are available on board Superfast Ferries vessels. Major creditcards are accepted.Telecommunications & InternetThe following communication options are available on board:• The use of personal cellular (mobile) phones during the entire duration of the voyage. There are different ratesfor this satellite roaming service. For any information about the rates of this service, please contact your mobilenetwork provider.• Wireless Internet connection (Wi-Fi) during the entire trip.Customer Service Direct LineFor any Customer Service inquires, comments or suggestions, for ANEK LINES vessels please call, tel: +30 210 4197 470 or send us an e-mail: customerservice@anek.gr and for Superfast Ferries vessels please call, tel.: +30 21089 19 010 or send us an e-mail: cs.adriatic@superfast.comUseful InformationEach cabin is characterized and offered as 2-bed, 3-bed or 4-bed, depending on the number of passengers thatuse it, and not the number of beds existing in the cabin, or the (extra) facilities it may provide. Passengers mayfreely use all public areas of the vessels (bars, restaurants, lounges, etc.). Sleeping in the lounges or corridors isprohibited. Passengers should comply with the crew’s instructions regarding the adherence to safety rules andthe vessel’s good operation.Modification of TermsThe Company reserves the right to modify or even unilaterally renew the above general Terms at any time,even after the completion of the booking process and is under no obligation to inform the passenger inadvance. indicatively, the Company may modify the terms of cancellations – refunds – open tickets due tochanges in the existing national or European legal framework, as amended specifically due to the COviD-19pandemic and the consequent travel restrictions.GENERAL TERMS INTERNATIONAL ROUTES www.anek.gr
Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties andPassengers, their luggage and accompanied vehicles are carried subject to the International Treaties andConventions and the general conditions of carriage (collectively referred to as “General Terms and Conditions”)as these conditions were determined by “ANEK – SUPERFAST JOINT VENTURE” (hereinafter referred to as “theCompany”). These General Terms and Conditions include exclusions and limitations of carriers’ liability for death,illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms andConditions of carriage of the Company are available upon request.Timetables – FaresFares and timetables listed in the catalogue of the Company are based on conditions existing at the time ofprint. If any conditions should change after the time of print, the Company reserves the right to make changesto the timetable, the fares and the routes or to refrain from contractual obligations without prior notice. TheCompany however is not liable for any damages resulting thereof. The aforementioned conditions include anykind of unforeseeable circumstances like an increase in fuel prices or currency fluctuation. In the unlikely eventthat contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. TheCompany cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusualweather conditions. Schedules are subject to change without prior notice.Reservation RequirementsIn compliance with international SOLAS regulations and EU Law, passengers are required to supply the followinginformation during reservation: Name and Surname, Gender, Date of birth, Nationality, Contactphone number or email address, Type and Registration number of vehicle (if applicable), ), Type ofIdentification (ID card, passport or other), Identification Number (ID card, passport or other).Ticket ValidityTickets are valid for one year from the date of issue (not print or reservation) except for tickets withspecial fare that have restricted validity. A ticket is not transferable unless otherwise provided by law. The personallowed to travel is the person named on the ticket (passage contract). Change of a passenger’s name andsurname on an issued ticket is not acceptable. The Company reserves the right to request passengers to presentvalid identification documents before travelling and will not be held liable if a passenger -other than the personentitled to travel under a ticket- who has presented identification documents to the Company corresponding tothe passenger named on the ticket has travelled and/or has been reimbursed.Exchange RateThe fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.Cancellations – RefundsCancellations can be made at the travel agency, port agency, Premium Sales Agent or at the officesof the Company where reservation and payment were made. Depending on the time of cancellationand in relation to the travel date, the following amounts are refunded:• A 100% refund, up to 22 days prior to departure.• A 80% refund, from 21 days up to 8 days prior to departure.• A 50% refund, from 7 days to 24 hours prior to departure.• The Company has no obligation to refund in case of cancellations made less than 24 hours prior toship’s departure or if the passenger does not report at check-in.• In the event of a partial cancellation of a round trip of which one crossing has been completed,the passenger will be refunded as above (based on the time of cancellation) for the crossing thatis not completed.• In the event of a whole cancellation of a round trip, the passenger will be refunded as above(based on the time of cancellation).• Above refund policy is not valid to tickets issued with a special offer (e.g. Early Booking). In suchcases, the cancellation terms of the offer are applicable.Tickets can be converted to OPEN date tickets or to another departure date up to four (4) hoursprior to ship’s departure. If these tickets are cancelled, the date the tickets have been converted toopen date or to another departure date is considered as the date of cancellation and the refund iscalculated in relation to the original travel date.A request for refund must be made in writing. Cancellations and refunds can only be settled through thetravel agency, Premium Sales Agent or offices of the Company, where tickets were issued. Refunds for expiredtickets are not possible. Port Agencies may cancel a ticket once check-in has been finalized but cannot refundmoney. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at anintermediate port, unless the interruption is due to illness, accident or force majeure.Open TicketsAn open return date ticket, originally issued as open, not converted to open, is valid for one yearfrom the date of issue (not print or reservation) and is refunded, if cancelled, with a 100% refund,provided that the cancellation request is made before its expiration. A ticket converted to opendate ticket is valid for one year from the date of issue (not print or reservation) of the initial ticketand, if cancelled, it is refunded according to the cancellation policy of the initial ticket. Passengerswith an open return ticket must reserve their return journey well in advance through the travelagency, Premium Sales Agent, port agency or the offices of the Company, where reservation andpayment were made. Open return fares are always calculated based on the low season fare. In theevent that a passenger travels in shoulder or high season or during a period in which a new tariffis in force, then the difference between the current and the pre-paid fare has to be paid by thepassenger. Reservation takes place according to availability. The Company cannot always securethe reservation of the passengers on their desired travel dates or accommodation type. Alternativetravel dates or accommodation types may be offered.Lost TicketsIn case of a lost ticket, the passenger must immediately notify the issuing travel agent, Premium Sales Agent,port agent or the Company. The reprinted ticket can only be picked up by the travelling passenger with valididentification at the port of departure. Note: At check-in, all passengers must provide a valid identification cardor passport.DiscountsFollowing passengers are entitled discounted fares: a) infants, b) children, c) senior citizens, d) students, e)youths f) members of specific automobile associations & camping clubs, g) Aneksmart or Seasmiles loyalty clubmembers. Valid proof that passengers are entitled discounted fares should be presented upon reservation andduring check-in. Discounts should be claimed upon reservation. After the voyage, no fare may be refunded.Group RequestsGroup fares can be requested through the Company, travel agencies and Premium Sales Agents. A group consistsof minimum 16 passengers. For the period from 15/07 until 15/09 a group consists of minimum 20 passengers.Unaccompanied ChildrenThe Company does not accept reservations for children under 15-years of age who are not accompanied byadults. Reservations for young people between 15 to 18-years of age can be accepted upon specific writtenpermission by the parent or legal guardian for the unaccompanied voyage. Appropriate forms are available atthe offices of the Company (Customer Service, tel.: +30 210 89 19 010, e-mail cs.adriatic@superfast.com forSuperfast Ferries vessels and tel.: +30 210 41 97 470, e-mail customerservice@anek.gr for Anek Lines vessels).Disabled passengersOn board our vessels there are specially designed cabins with easy access and operation to accommodatedisabled passengers. Due to a limited number of such cabins, it is necessary to reserve in advance. For furtherassistance, please call the Customer Service Direct Line.PetsOn board our vessels there is a number of kennels available, which are necessary to be booked in advance.Furthermore, there is a limited number of cabins available for pet carriage. It is also necessary to reserve thesein advance. Unaccompanied pets are not acceptable. Owners or guardians are required to have their pet’svalid health documents with them while travelling (EU citizens are additionally required to have their EU PetPassport) and follow all entry regulations. For all cats, dogs and ferrets a valid rabies immunization document ismandatory. For more information, please always check with your veterinary and your local travel agent. Pets arenot allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked campingon board), while access to the vehicle deck is forbidden during crossings. While walking on the open decks, petsare required to wear a muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner orguardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws andregulations related to the above.Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals toany third party. Excluded from the above-mentioned restrictions are animals that guard and assist people withdisabilities that may accompany their owners. Owners must hold the appropriate certificates for these animals.Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company.For more information, passengers should contact the Customer Service department of the Company.Camping on BoardCamping on board is permissible from April 1st to October 31st. The passengers travelling with a caravan or acamper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper mayhinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book wellin advance. For safety reasons, cooking and the use of gas or fire by camping-on-board passengers is strictlyforbidden. Please pay special attention to the camping on-board instructions available on board. Camping onboard is permitted for clients traveling with vehicles officially registered as camping vehicles, campers andcaravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that arenot registered as camping vehicles will not be permitted for camping on board and clients will be denied accessto the open deck.Meals & DrinksMeals and drinks are not included in the price of the ticket.Personal BelongingsPassengers may hand in their valuables for safekeeping at Purser’s Office, if their total value does not exceed500€. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins.Please, report the loss of any personal item to the Reception Desk on board during the voyage or call theCustomer Service Direct Line. Personal belongings that have been left in vehicles will not be accessible duringthe voyage since entry to the garage is prohibited after ship’s departure.Boarding Procedure / Entry RegulationsDue to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security)code, all passengers are kindly required to proceed to the embarkation area, at least 3 hours prior to thescheduled departure time. All passengers are required to present their boarding card, a valid passport or ID,their vehicle’s license as well as any valid document that proves that they are entitled discounted tickets (ifthey have such tickets) during check-in and to the vessel’s authorized personnel. The Company reserves theCompany’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge,does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In theevent of a fine being imposed on the Company by the immigration office, the amount will be charged to thepassenger who failed to provide the proper legal documents. The Company cannot be held responsible in theevent that authorities prevent a passenger from continuing his/her journey. In the event of immigration officialsrefusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We wouldrecommend that citizens of all states contact the appropriate consulate for details. Infants and children alsorequire official documents of identification. All persons and all items brought on board the Vessel are liable to besearched. Persons refusing to comply with this demand shall be denied access on board and will be reported tothe appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure,he/she must take all their carrying luggage and/or vehicle. In the case of vehicles of all kind, please bear in mindthe possibility of you being unable to remove them from the vessel’s garage due to their pre-arranged parkingpositions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous materialsis strictly prohibited.Currency on boardThe currency used on board is Euro. ATM cash points are available on board Superfast Ferries vessels. Major creditcards are accepted.Telecommunications & InternetThe following communication options are available on board:• The use of personal cellular (mobile) phones during the entire duration of the voyage. There are different ratesfor this satellite roaming service. For any information about the rates of this service, please contact your mobilenetwork provider.• Wireless Internet connection (Wi-Fi) during the entire trip.Customer Service Direct LineFor any Customer Service inquires, comments or suggestions, for ANEK LINES vessels please call, tel: +30 210 4197 470 or send us an e-mail: customerservice@anek.gr and for Superfast Ferries vessels please call, tel.: +30 21089 19 010 or send us an e-mail: cs.adriatic@superfast.comUseful InformationEach cabin is characterized and offered as 2-bed, 3-bed or 4-bed, depending on the number of passengers thatuse it, and not the number of beds existing in the cabin, or the (extra) facilities it may provide. Passengers mayfreely use all public areas of the vessels (bars, restaurants, lounges, etc.). Sleeping in the lounges or corridors isprohibited. Passengers should comply with the crew’s instructions regarding the adherence to safety rules andthe vessel’s good operation.Modification of TermsThe Company reserves the right to modify or even unilaterally renew the above general Terms at any time,even after the completion of the booking process and is under no obligation to inform the passenger inadvance. indicatively, the Company may modify the terms of cancellations – refunds – open tickets due tochanges in the existing national or European legal framework, as amended specifically due to the COviD-19pandemic and the consequent travel restrictions.GENERAL TERMS INTERNATIONAL ROUTES www.anek.gr